Refund Policy

 Return and Exchange Policy

    • Return/Exchange is only applicable if the product that was received by you suffers a manufacturing defect.

    • You can return or exchange the product within 7 days after an order has been delivered. Our team should be notified for return/exchange within the first 7 days of the order being received at info@clutchit.in

    • To be eligible for a return/exchange, product must be in unused condition with all original tags attached and packaging intact.

    • Exchange is only applicable if the product that was received by you is defective and it will can be only exchanged for the same product model.

    • Return/Exchange is not applicable if the product has natural irregularities and minor variations since all the products are handmade and of complex nature.

    • Non-returnable items:

      1. Gifts
      2. Gift Cards
      3. Items bought from outside the official store
    • To return/exchange a defective product:
    Email us images of the product at info@clutchit.in for inspection and our team will deem it defective or not. 
    If the product is deemed not defective, the outcome will be further discussed with you through email or phone call.
    If the product is confirmed to be defective through the images, you are requested to ship the product back to us. 
    Please pack the items securely in original packaging to prevent any loss or damage during transit. You can courier the product to the address mentioned below:
      Clutch It
      JC-46 Khirki Extension
      New Delhi - 110017
      DL India
          

      Refunds (if applicable)

      After the product is received and inspected, we will notify you of the approval or rejection of your refund.

      If you are approved, then your refund will be processed within a certain number of days as follows:

      Card - If you have paid by card, we will refund the balance to the card originally used.

      Cash on Delivery - If you paid cash on delivery, then we will request your bank account details and we will refund the balance directly to your bank account.

       

      Cancellation Policy

      Cancellation will only be accepted if your order hasn't been shipped. We will be happy to help you in case of any other query regarding it.